Shipping policy
Thank you for visiting Blanca Negra.
We aim to provide a smooth and reliable shipping experience for every order.
Processing Time
All products are made to order. Orders are typically processed within 1–5 business days before shipment.
During busy periods, holidays, or special launches, processing times may be slightly longer.
Shipping times
Estimated shipping times are usually:
- Greece: 3–10 business days
- International orders: 5–15 business days
Please note that shipping times may vary depending on the destination and local courier services.
Shipping costs
Shipping costs are calculated at checkout based on your location and order details.
All orders include tracked shipping whenever tracking is available.
Order tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear.
International shipping & customs
We currently ship to most countries worldwide.
International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations. These charges are the responsibility of the customer.
Lost or delayed orders
If your order is significantly delayed or appears lost during transit, please contact us at:
We will do our best to assist you and work with the shipping provider to resolve the issue.
Returns & exchanges
Because products are made to order, we do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect.
If there is an issue with your order, please contact us within a reasonable time after delivery and include photos if applicable.
Contact
For any shipping-related questions, feel free to contact us at: